ongoing education

When Medicine and Technology Meet Again

Posted on Updated on

Bionic hands controlled by iPhone app

Click here to read more at CNN-Health

Advertisements

Are You Listening to Your Most Important Customers?

Posted on Updated on

Customers are most likely to offer feedback when they have either a really bad experience or a great one — and they almost never say a word when their experience falls somewhere in the middle.

The problem is, that silent majority in the middle typically drives the success or failure of a business.

Read Larry Freed’s post on the HBR Blog Network here.